> ## Documentation Index
> Fetch the complete documentation index at: https://docs.averohq.sk/llms.txt
> Use this file to discover all available pages before exploring further.

# Plans & Billing

> Compare Avero plans and understand seat and usage limits.

## Plans

Avero offers four paid plans plus a free trial.

| | Trial | Starter | Pro | Business | Enterprise |
| - | - | - | - | - | - |
| **Seats** | 1 | 3 | 10 | 25 | Unlimited |
| **Included minutes/mo** | 100 | 500 | 2 000 | 5 000 | Custom |
| **Transcription min/mo** | 60 | 500 | 2 000 | 6 000 | Custom |
| **Call recording retention** | 14 days | 90 days | 180 days | 365 days | Custom |
| **AI qualification** | ✓ | ✓ | ✓ | ✓ | ✓ |
| **Automations** | — | ✓ | ✓ | ✓ | ✓ |
| **Smart mode** | — | — | ✓ | ✓ | ✓ |
| **BYO SIP trunk** | — | — | ✓ | ✓ | ✓ |
| **API access** | — | — | — | ✓ | ✓ |
| **Webhooks** | — | — | — | ✓ | ✓ |
| **Max concurrent calls** | 1 | 2 | 5 | 10 | Custom |

## What counts as a minute?

A minute is one minute of outbound or inbound call time on your connected SIP line — the same unit your carrier bills. Avero counts call duration from answer to hangup, rounded up to the nearest minute.

<Note>
  Avero does not mark up carrier call minutes. The minutes in your plan are tracked for usage reporting only — actual call costs are billed directly by your SIP carrier.
</Note>

## Seats

A seat is one active Avero user in a workspace. Inviting a new team member uses one seat. Removing a user frees the seat.

If you reach your seat limit, new invitations are blocked until you upgrade or remove an existing user.

## Transcription minutes

Transcription minutes are consumed when the AI Call Coach transcribes a call. One call minute = one transcription minute. Calls that end before the AI starts processing (e.g. very short no-answer attempts) do not consume transcription minutes.

## Upgrading or downgrading

To change your plan, go to **Settings → Billing** and click **Change plan**. Upgrades take effect immediately (prorated). Downgrades take effect at the end of the current billing period.

## Enterprise

For teams larger than 25 or with custom requirements (SSO, on-premises deployment, custom SLA, volume pricing), contact sales at [sales@averohq.sk](mailto:sales@averohq.sk).

## Frequently asked questions

<AccordionGroup>
  <Accordion title="Can I try Avero before paying?">
    Yes. Every new workspace starts on a 14-day free trial with full Pro features and 1 seat. No credit card required to start.
  </Accordion>

  <Accordion title="What happens when I hit my minute limit?">
    Calling continues — Avero does not cut off calls. You'll see an overage warning in the app. Overage minutes are billed at your plan's per-minute rate at the end of the month.
  </Accordion>

  <Accordion title="Can I add seats mid-month?">
    Yes. Additional seats are prorated to the end of the current billing period.
  </Accordion>

  <Accordion title="Is billing per workspace or per account?">
    Billing is per workspace. Each workspace has its own plan, seat count, and usage limits. One user can be a member of multiple workspaces, each billed separately.
  </Accordion>

  <Accordion title="Do you store my call recordings?">
    Avero does not store audio recordings. Only text transcripts are stored, for the retention period defined by your plan. You can delete transcripts at any time from Call history.
  </Accordion>
</AccordionGroup>


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